* Local orders can save on shipping by utilizing our free in-store pickup! We're located at 50 State St Building C in Pittsford just a few minutes from the I-490 Exit.
- In-Store Pickup is available during our normal store hours & orders are typically ready within 2 hours of being placed. All orders placed after 4 pm will be ready at the start of the following business day.
- Orders must be picked up within 3 business days from the date of processing. Any orders not picked up within 3 business days will be invoiced for shipping.
* Need to have your order shipped? We offer flat-rate shipping through USPS to all US States!
* Cleo And Kin is not responsible for lost, returned, or stolen packages. If you would like special shipping, please email us before completing your order. Once an item shows delivered with our tracking system you must contact your local post office to find lost or stolen packages.
*Returns are welcome for 14 days following the sale. Merchandise must be unopened/unused to be exchanged for other goods or shop credit. No refunds issued, shop credit never expires. We do not except returns on Houseplants, Books, or Consumable Pantry Goods.
In Shop Returns
* In shop returns can be made with receipt/gift receipt within 14 days of order delivery. Merchandise can be exchanged or a shop credit will be issued. Shop credit can be used on future purchases in shop and online.
* If a receipt is not presented and the original order cannot be found, the item cannot be returned.
* For merchandise you wish to return, include your packing slip and send it out within 14 days of purchase date. All items being returned must be in original condition, see our returns section above for full details. Once we receive and inspect returned merchandise we will process the exchange or issue a shop credit. You will receive an email confirmation within 3 business days of the return delivery date. We reserve the right to refuse returned items at any time if we feel our policy has not been adhered to.
Customers are responsible for return shipping fees, we will cover the shipping for exchanges. *Shipping fees will not be refunded*
Return Address: Cleo + Kin 50 State St Building C Pittsford, NY 14534